Frequently Asked Questions

Everything you need to know

My mother/father isn't comfortable with technology.

You don't have to learn anything. Onorato isn't a gadget; he's a parrot that talks to you. You just have to speak to Onorato the way you would to another person.

How long does it take to arrive?

Each Onorato undergoes three months of personalized training tailored to your loved one before arriving at your home. The 90-day training period begins once we receive your customization form. You will receive the Onorato at the end of this period.

Is Onorato difficult to install?

No, Onorato does not require installation. You simply need to place the main unit and the three monitoring satellites in the kitchen, bathroom, and bedroom, plug them into a power outlet, and download the mobile app to complete the activation. It will be ready to use in just a few minutes.

How much does Onorato cost?

We get it: behind that question, there’s usually another one—"Can I afford it?" The good news: It can be financed in convenient monthly installments. But consider its true value: your loved one stays at home with daily companionship, and you sleep soundly. Book a no-obligation call with an Onorato consultant, and together you can explore all the options.

Doesn't a robot replace human contact?

You’re right, and it doesn’t aim to do that. Onorato doesn’t replace your affection; it complements it. It fills the hours when—no matter how much you might want to—you cannot be there.

Is it a medical device?

No. Onorato provides support and alerts the family in the event of incidents such as a fall. It does not provide diagnoses or replace medical care. It offers peace of mind and companionship, not medical treatment.

Do I need internet at home?

Yes, Onorato and its three monitoring satellites require a good internet connection to function correctly and keep all their features active.
It also works with Onorato's 4G. Check the conditions*.

Can I take it to a second home?

Yes, Onorato can change its location and continue operating normally via voice commands and the app. It will need to connect to the Wi-Fi at the new residence.

How does Onorato differ from telecare services for the elderly?

Telecare services for the elderly are designed to respond to emergencies or high-risk situations. In addition to providing this service, Onorato supports seniors in their daily lives through conversation, cognitive stimulation, and emotional support, helping to foster their autonomy and well-being.

What assistance does Onorato offer for elderly women living alone?

Onorato provides personalized daily support to older adults—offering reminders, natural conversation, cognitive stimulation, and a continuous connection with their families—helping them maintain their independence at home.

Can Onorato complement the services of elderly care companies?

Yes. Onorato is designed to work independently or alongside professional caregivers and families, reinforcing care between in-person visits.

Can Onorato complement home care services for the elderly?

Yes. Onorato helps maintain a daily routine and constant connection with family between home care visits, enabling the older adult to continue living at home with greater peace of mind and independence.

¿Onorato tiene garantía?

Onorato incluye tres años de garantía y soporte técnico para ayudarte siempre que lo necesites.