← Back to News · 2-minute read
When a parent or grandparent lives alone, the distance can weigh on both sides. Many families wonder how often to call, what to talk about and how to keep them company without making the other person feel watched. There is no frequency that works for everyone: the starting point is to ask what kind of contact they would enjoy and what time suits them.
The World Health Organization (WHO) recommends that older people keep a regular social life: spending time with family and friends in person, by phone or online, staying in touch with former work colleagues and taking part in the community, for example in sport or the arts. That does not turn every call into an obligation, and it does not require any particular technology. Family can help find a way of keeping in touch that the person enjoys.
It matters because the WHO estimates that around 11.8% of older people experience loneliness, and notes that loneliness and social isolation have a serious impact on health, quality of life and longevity. (We cover this in our article on unwanted loneliness.)
A simple arrangement, not an inspection
Instead of calling only when something worries you, you can agree on a moment that is easy to keep for both of you. A short hello during the week and a longer chat another day are examples, not a recipe. It also helps to talk about what to do if one of you cannot answer, without reading an unanswered message as a sign that something is wrong.
Talk about their life
Asking about a song, a recipe or a story opens a different space from the usual round of health and to-do lists. Listening without correcting every detail and letting them choose what to talk about are ideas for keeping company, not clinical techniques or interventions evaluated here. If a tool turns out to be difficult or they do not like it, you can try another way of keeping in touch without imposing it.
Make room for other relationships
Family connection can live alongside friendships, neighbourhood activities or groups the person chooses. The WHO mentions opportunities for community participation, learning and volunteering. Helping with an outing or calmly explaining a video call can be more useful than deciding for them who they should spend time with.
If you notice important changes in mood, sleep, eating or memory, talk to their doctor. This article is for information and does not replace professional care.
At Onorato we are building an artificial intelligence companion that talks and listens, and an app for the family. Onorato keeps company; it does not replace anyone.
Sources, consulted on 22 Oct 2026
- WHO, Being social in later adulthood (updated 30 September 2022)
- WHO, Reducing social isolation and loneliness among older people
Want to see how Onorato keeps people company?
An artificial intelligence companion that talks, listens and entertains, and an app that keeps the family close.